07 Mar, 2022 | Uncategorized, 3pl, Salasa in the News
In the past two years, a plenty of traditional businesses have unprecedentedly moved online due to the technological improvements supported by Saudi Vision 2030, which sheds light on developing the digital infrastructure and the growth of E-commerce. Such improvements have progressively brought forth on the E-commerce in the area and encouraged entrepreneurs, shopkeepers, and service providers alike to build their unparalleled digital presence that guarantees the continuity of their clients and increase of sales while the decrease of traditional businesses’ sales as a result of the change of consumer’s behavior and the great reliance on technology in procurement and consumption.
Expanding E-commerce Contributes to the Increase of the Need of Logistic Services!
According to the goals and initiatives of Saudi Vision 2030 seeking to develop the logistics sector, His Highness, the Crown Prince Mohammed bin Salman, launched an integrated strategy availing the transport and logistics sectors to realize Saudi Arabia as a local, international, and logistic hub contributing to the enhancement of efficiency and quality services of E-commerce in all aspects, which yield to recognize the improvement of logistic services a significant and powerful factor in the expansion and the increase of activities of E-commerce.
Developing a high-efficiency, low-cost shipping method and facilitating procurement management have enabled logistics providers to impress the well-known e-commencers in the market and to increase their profit opportunities along with positively affecting the client experience.
How Logistic Services Impact Customer Satisfaction?
The logistics sector plays a significant role in e-commerce especially for shopkeepers as it encourages them to expand their businesses rapidly and to provide their services to customers easily, agility, and speedily, guaranteeing the continuity and satisfaction of customers and boosting them to relive the same experience. Since the moment where the customers make an order through online store and websites, they become very eager to receive their orders. At this point, we see the importance of logistics in achieving customer satisfaction that starts by the safely and timely delivery of products for a reasonable price and ease of communication channels and payment. High-quality logistics have made a leap in bearing transport and shipping expenses that are a burden for many e-shopkeepers.
As an E-shopkeeper, how can you determine the logistic experience that will double your profit?
Having your business online is a smart step that saves your time to figure out your customers and contributes to increase their awareness. However, there is still a critically important and powerful step to be taken to develop customer experience after e-ordering which can create a fundamental difference in the development of your business and the increase of sales.
Depending on logistics providers is a vital and strategic shift assuring the continuity of your customers, reducing wage, salary, and cost charges, and saving your time in supervising orders, following up and delivery of shipments, and monitoring and preparing new orders for your customers. Furthermore, it enables you to rent warehouses to store your products, which increases the quality and expands your customer circle, reduces the chances of making mistakes you may face with your customers during seasons where sales increase largely, as the delay in ordering between the site and shipping the product to the customer or forgetting to ship the customer’s order, not to mention the poor packaging and shipping of the product, which puts your products at risk before they are delivered.
Now, it is your turn to improve your online business’ logistics with Salasa.