Inventory 

 

Description: At this section we will walk you through how your product will be stored in our facility. 

 

Procedure:

  • At this stage put-away team will pick-up your products to the storage area.
  • Put-away team will place each SKU in the correct location assigned by our system. 
  • Once put-away team are done, then they will verify your ASN against what we have in the storage to ensure that we did not miss any item. 
  • GRN file will be automatically generated once the team confirm ASN process is completed. 

 

Exceptions:

  • Our inventory team will do one stock taking for the financial year purpose, if you require more than one stock taking you should share a request one month ahead. In case adjustment is required Inventory team will share variances with account manager to take the action. 
  • In case of stock adjustment our operation, our team will share adjustment request. And action will not be taken until we receive client approval. 

 

 

 

SLA:

SLA

Ideal

Ideal Error Tolerance

Exception Error Tolerance

Exception

Additional Fees

Stock Take

2 Working Days

3%

5%

7 Working Days

Missing/Damaged to Compensation

24 hours

Holding area

24 hours

>24

SAR 2.5 Per. Day

Acceptable Shrinkage

(Missing or Damage Value) / *(Holding stock total value)

* Holding stock total value is for the last 30 days. With a maximum amount of SAR 10,000


Prohibited:

Adjusting the inventory form the webstore will impact stock level in our facility.

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