Customer Care Specialist

You’re excited by the challenge of connecting with people, building relationships, and seizing
opportunities. You’re ready to move into an entry-level, inside Sales & Customer Care role
and start your Customer Care career at Salasa. You’ll put your skills to work every day, and
you’ll have the support and resources to build a career you can be proud of. If you’re looking
for a growth opportunity and a better lifestyle, join us at Salasa.

Job Description:

• Build a strong understanding of customers be spoke requirements.
• Resolve day-to-day queries and process their tickets to the concerns departments.
• Manage our incoming calls, live chat function, ticketing system, Social media, CRM and
• pass on queries accordingly.
• Provide customers with updates in-line with our SLA.
• Work with the Sales and Warehouse Department to resolve any problems.

Qualifications:

• Diploma degree in business administration.
• 2-years of experience in Customer Care.
• Preferred worked in ecommerce or Logistics.
• Self-motivated and able to work well with minimal supervision or in a team
  environment.
• Excellent interpersonal skills.
• Excellent in Arabic/English speaking and writing.