Everything you need to know

Reimbursement 

Description: This section describes the reimbursement process.

Procedure:

  • In case the item\s is damaged or lost with the 3PL.
  • Client will request reimbursement through communication.
  • Our operation team will give the confirmation on the product cost received.
  • If your product/s insured, you will receive full amount. If your product/s not insured, you will receive full amount, up to SR. 75 for domestic and SAR 375 for international. 
  • Client must raise the claim within 24 hours. 
  • In case the item\s is damaged or lost in our Warehouse. 
  • Client will request reimbursement through the communication channels.
  • Our operation team will give the confirmation on the product cost received.
  • Credit Note will be issued as per the formula “Acceptable Shrinkage”. 

 

SLA:

SLAIdealExceptionAdditional Fees
Client to raise a claim request for 3PL (Lost/Damaged)24hr
Salasa to respond to client on the 3PL claim.15 Days

Prohibited:

If you have high value items, it is highly recommended to apply for Salasa insurance.

 

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