Reimbursement 

Description: This section describes the reimbursement process.

Procedure:

  • In case the item\s is damaged or lost with the 3PL.
  • Client will request reimbursement through your account manager.
  • Our operation team will give the confirmation on the product cost received.
  • If your product/s insured, you will receive full amount. If your product/s not insured, you will receive full amount, up to SR. 75 for domestic and SAR 375 for international. Client must raise the claim within 24 hours. 
  • In case the item\s is damaged or lost in our Warehouse. 
  • Client will request reimbursement through your account manager.
  • Our operation team will give the confirmation on the product cost received.
  • Credit Note will be issued as per the formula “Acceptable Shrinkage”. 


SLA:


SLA

Ideal

Exception

Additional Fees

Client to raise a claim request for 3PL (Lost/Damaged)

24hr

Salasa to respond to client on the 3PL claim.

15 Days


Prohibited:

If you have high value items, it is highly recommended to apply for Salasa insurance.

Grow with Salasa

As your growth partner, we are here to assist you every step of the way. Contact us today and find out how we can begin this journey together.

Get Started