20 Jul, 2022 | Uncategorized, 3pl, Salasa in the News
With the increase in the number of online stores and the availability of many commercial and technical solutions, it has become easy to create an online store with the least capabilities in a short time, and with the ease and availability of various services that ensure the success of online stores and customer satisfaction. The idea of creating an online store has become present to many people, from business owners to traders and whoever wants to provide a unique product that impresses others. However, many obstacles may occupy your thinking, making it difficult for you to start your e-commerce stage.
Despite the huge opportunities for success in the e-commerce market and the fact that it is witnessing remarkable progress in the world of shopping and products that are far from its customers’ distances and continents It satisfies the customer’s wants and demands with a click of a button with easy and simple steps to achieve a mutual advantage for the merchant and the customer. Yet, many challenges are facing most e-stores, especially the emerging ones between products, shipments, delivery, and customer satisfaction.
Many e-commerce owners struggle with logistical processes and locating adequate warehouses, as they constitute an essential component of their product journey to the customer. Since they do not know the volume of products that are most in-demand among their customers, this puts them in a challenge in front of their current customers and constitutes a nightmare that hinders the expansion of their target segments or their decision to retail.
The expansion of your customers requires you to expand the scope of your warehouse space and your team and ensure the quality of storage by providing strong, flexible, and secure warehouses that pave the way for you to grow in your business and accommodate the needs of consumers to ensure that products are sold in large quantities, safely stored, and reach them in the fastest time.
Many e-store owners suffer from focusing on operational and administrative processes, with the main thing that keeps them from achieving their development goals and finding developmental solutions for their e-projects in general.
The order management process is a delicate process and important stage that directly affects your e-commerce and its future. It puts pressure on many e-merchants and makes them fight long battles to achieve the difficult equation: to adhere to their customers’ demands as quickly as possible, at a low price and with high quality! Starting with the stage of receiving the request from the customer, which includes ensuring the availability of stock and quantities until confirming the order and then updating the stock so that the system sends purchase orders to suppliers and fulfills future customer requests.
However, the process does not end here, as the post-sales stage is no less important than the previous stages. Instead, it poses a challenge in maintaining your reputation and highlighting your mark as a merchant by following up on the opinions of your customers and developing services and products based on their suggestions.
Today, shipping is a focal point for the merchant and the customer, as it clearly contributes to the growth of trade and the expansion of the targeted segments of merchants, urging them to provide distinctive shipping services that ensure the sustainability of their stores and help them reach larger customers and wider segments in different regions of the world. As for the customer, shipping is the first thing that comes to his mind before deciding to buy the product and the possibility of the product reaching the area where he lives. From here, we realize the importance of working on an integrated strategic plan for shipping services and the need to provide it with a high level of quality, considering that it is constantly changing according to your goals, the number of orders and the growth and expansion of your store. Also, you must consider shipping conditions, arrange, and track your orders to ensure the quality of your services and deliver the shipments at their scheduled times.
Taking care of the logistics of delivery will shorten you a long way from striving to succeed in your e-commerce and guarantee you regular and expandable customers because the delivery period is an essential factor that motivates the buyer to buy your products and ensures their growth; in one way or another! In the world of e-commerce. It is important to consider the provision of optimal delivery services and the distribution of your products to various regions to ensure that they reach your customers as soon as possible, wherever they are, in a good condition, free of defect or damages.
In fact, the delivery period is an absolute nightmare for the buyer and occupies his mind in deciding to purchase it, especially when selling it at retail, because trusting you play an essential role for customers, especially when this is the first time for them to try your products.
Now that you know the most prominent challenges facing e-store owners, we would like to tell you that today, with Salasa’s network of logistics services, obstacles no longer pose a challenge to e-business owners. With Salasa, you can experience all these services that improve the quality of your e-store and help you expand your e-commerce. Keep pace with the ambitions and aspirations of your customers.