Reimbursement

Description: This section describes the reimbursement process.

Procedure:

In case the item\s is damaged or lost with the 3PL.
Client will request reimbursement through communication.
Our operation team will give the confirmation on the product cost received.
If your product/s insured, you will receive full amount. If your product/s not insured, you will receive full amount, up to SR. 75 for domestic and SAR 375 for international.
Client must raise the claim within 24 hours.
In case the item\s is damaged or lost in our Warehouse.
Client will request reimbursement through the communication channels.
Our operation team will give the confirmation on the product cost received.
Credit Note will be issued as per the formula “Acceptable Shrinkage”.

SLA:

SLA	Ideal	Exception	Additional Fees
Client to raise a claim request for 3PL (Lost/Damaged)	24hr	–	–
Salasa to respond to client on the 3PL claim.	15 Days	–	–

Everything you need to know

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