If you’re a merchant operating in Saudi Arabia, there’s an important change on the horizon: starting January 1, 2026, the Saudi government, through the Transport General Authority (TGA), is requiring that all parcel shipments include a valid National Address. It’s a big shift, but one that will make deliveries faster, more reliable, and hassle-free for everyone. At Salasa, we’re already helping merchants get ahead of the curve, making the transition as smooth as possible.
What Is the National Address?
Every residential, commercial, and government location in Saudi Arabia is now mapped to an 8-character code: four letters followed by four numbers, replacing descriptive directions and landmarks with precise, standardized coordinates.
Here’s the structure:
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Letter 1: Region code
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Letter 2: Branch code
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Letter 3: Division code
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Letter 4: Unique identifier
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Numbers: Specific building
This system pinpoints every location with 1-square-meter accuracy, creating a unified “location language” across the Kingdom.
Why the Old System Can’t Keep Up
For years, deliveries relied on landmarks, descriptive instructions, phone calls, and written directions. But with the rapid growth of e-commerce, this approach is no longer sustainable. Inefficiencies lead to:
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Wrong deliveries
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Extra driver coordination
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Returns and delays
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Rising last-mile costs
The TGA mandate ensures the logistics ecosystem addresses these challenges, improving delivery performance for everyone.
Early Adopters Are Seeing Results
Merchants who have started using the National Address system are already noticing the benefits:
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96% first-attempt delivery success
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12 hours faster picking and packing
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20% fewer returns due to incorrect addresses
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87% increase in customer satisfaction
What Merchants Should Do Now
Compliance isn’t just about following the rules it’s about improving efficiency and customer experience. Accurate addresses mean:
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Fewer wasted driver calls
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Reduced failed drops and returns-to-origin (RTOs)
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Faster, more reliable delivery for customers
Here’s what every merchant should do immediately:
1. Educate your customers
Inform all KSA-based customers about the mandate and make it clear that it’s a government requirement.
2. Enforce National Address at checkout
Update your checkout process to require all KSA-based customers to provide their National Address.
3. Provide clear support and guidance
Include instructions on how to find a National Address and why it’s important, reducing confusion and friction.
4. Sync collected data with Salasa
Ensure all address information is passed back to Salasa and your shipping partners, keeping shipments accurate and on time.
How We’re Moving at Salasa
We’re working behind the scenes to make this transition effortless for our merchants. Our focus is on three key areas:
1. Supporting our merchants every step of the way
We’re helping partners update and share their National Addresses early, so there’s no last-minute rush.
2. Preparing our platform for the future
Our tech teams are fine-tuning fulfillment systems, courier flows, and mapping tools to handle the new address format automatically, ensuring faster processing and smarter routing.
3. Simplifying the transition
We’re breaking the process into easy, actionable steps that teams can start using today, making adoption smooth and stress-free.
At Salasa, preparation is key — and we’re committed to making this transition seamless for every merchant we serve.
Why This Matters
The TGA mandate is more than a regulatory requirement — it’s an opportunity. By embracing accurate addressing now, merchants can deliver faster, reduce errors, and build stronger customer trust. The sooner we adapt together, the smoother the journey for merchants, couriers, and customers alike.
So don’t wait, start today. The future of delivery in Saudi Arabia is precise, reliable, and stress-free, and Salasa is here to make sure you’re ready.