Everything you need to know


Inbound 

Description: this section describes standard process for receiving your products. 

Replenishment      

Procedure:

  • After you create the ASN and shipping your product/s to our warehouse, off-load is the first engagement between our operation team and your products. Our team will expect your products to arrive as per your instructions you applied during creating the ASN.
  • New SKU/s will be scanned to get the exact dimension of you each SKU.
  • In case of un-labeled item/s, our team will print and label each item. 
  • At QC stage, we check the condition of your products to report any damages, missing, and extra item/s or SKU/s. 
  • Any product/s rejected to be received from the client shipment, will be shipped back/returned to the client. 
  • Receiving in the system is final step.
  • Once receiving is done, our team will stage your products at staging area to start put-away process.   

Return:

Procedure:

  • Once return orders arrive to our facility, our operation team will off-load your returned orders. 
  • Then our Return team will scan your order to get its information in the system to start the return process.
  • After we open the package our QC team will verify your product’s quality/quantity to ensure that your product is not hurt.
  • In case there is damage in your product we will raise reimbursement claim to the shipping company on the damaged product/s only.
  • Once QC team checked your product and stated that it is in good condition, they will receive it as good in the system. 
  • Once receiving is done, our team stages your products at staging area to start put-away process.   

Exceptions:

  • SKU/s with backorders will be given the priority on receiving.
  • In case of high seasons, Ramadan, Black Friday, etc. Salasa team will share a build-up plan before the season to ensure receiving all your product/s withing the SLA and to avoid delaying your product/s receiving within the season. 
  • In case of international shipment our inbound team will off-load your shipments then will share with you the receiving lead-time based on workload. However, client is responsible of updating with his/her account manager once shipment is cleared from Saudi customs and under delivery to our facility.  
  • Choosing Salasa first mile will give you a priority on receiving. 
  • In case of extra/damage/rejected items resulting from both return/s and replenishment/s will be placed in holding area until our team receive advise from client/s.

SLA :

SLAIdealIdeal Error ToleranceException Error ToleranceExceptionAdditional Fees
Receiving to Shelf24 hours3%5%72 hours
Return to Shelf24 hours3%5%48 hours
Holding area24 hours24SAR 2.5 Per. Day

Prohibited:  

  • Arriving at the chosen date and given time is important, to receive your replenishment within the promised SLA.
  • All replenishments need to be palletized and it must be in boxes and if the replenishment is less than a pallet, it must be in boxes. For unpalletized boxes that are more than pallet, extra fees will be charged and will be shared by Salasa team.
  • Every pallet needs to be labeled with packing list stating number of boxes in it.
  • Every box needs to be labeled with packing list stating number of SKUs and items of each SKU.
  • Replenishments arriving without a pre ASN and booking created will not be off-loaded. 
  • Receiving of any item (replenishment or returns) which has 1 month or less in expiry, item/s will be moved to holding area and client will be contacted to advise on the item/s condition. 

Grow with Salasa

As your growth partner, we are here to assist you every step of the way. Contact us today and find out how we can begin this journey together.

Get Started