Everything you need to know

Procedure:

•  Once we receive order/s through our OMS, our inventory team will pick your order/s and validate the item/s picked are matching the order/s received.  
• Our QC team will validate the order and inspect the items are picked correctly and not damaged nor item/s missing.
• Item/s will be wrapped in bubble wrap to ensure that they do not get damaged during shipping handling. Then item/s will be packed in a box/pouch.
• Once the order is packed, Shipping label will be printed and labeled on the box/pouch.
• Ready to ship order/s will be transferred to sortation area where they will get sorted by courier to ensure the shipment is going with the right courier. 
• Once courier arrives at our facility, our team will hand-over the shipment/s to the assigned courier. 

Exceptions:

• Client will be able to cancel an order from the system at any point before Loaded status. 
• Salasa can do special packaging for clients if required.
• Salasa can pack your order/s with your packaging material.
• In case of high seasons, Ramadan, Black Friday, campaigns, etc. Salasa team should be informed of your plan to ensure capacity and to meet the SLA. 
• Our system will be able to generate the invoice for the international order/s, only if the declared amount is share by the client of each product. 

Other documents might be required for international shipment/s, which will be requested by Salasa team. 

SLA: