Everything you need to know


Description: This section describes how your orders will be handled by our team from the moment we receive the order until the order get shipped. 


  •  Once we receive order/s through our OMS, our inventory team will pick your order/s and validate the item/s picked are matching the order/s received.  
  • Our QC team will validate the order and inspect the items are picked correctly and not damaged nor item/s missing.
  • Item/s will be wrapped in bubble wrap to ensure that they do not get damaged during shipping handling. Then item/s will be packed in a box/pouch.
  • Once the order is packed, Shipping label will be printed and labeled on the box/pouch.
  • Ready to ship order/s will be transferred to sortation area where they will get sorted by courier to ensure the shipment is going with the right courier. 
  • Once courier arrives at our facility, our team will hand-over the shipment/s to the assigned courier. 


  • Client will be able to cancel an order from the system at any point before Loaded status. 
  • Salasa can do special packaging for clients if required.
  • Salasa can pack your order/s with your packaging material.
  • In case of high seasons, Ramadan, Black Friday, campaigns, etc. Salasa team should be informed of your plan to ensure capacity and to meet the SLA. 
  • Our system will be able to generate the invoice for the international order/s, only if the declared amount is share by the client of each product. 

Other documents might be required for international shipment/s, which will be requested by Salasa team. 


SLAIdealIdeal Error ToleranceException Error ToleranceExceptionAdditional Fees
Picking to Dispatching≤ 12PM orders will be dispatched to carrier within 24 hours3%5%12 PM orders will be dispatched to carrier within 48 hours.
Dispatching to Delivery• Tier1: two working days.
• Tier2: three working days.
• Tier3: six working days
• Tier1: 15%.
• Tier2: 17%.
• Tier3: 20%.
• Tier1: 15%.
• Tier2: 17%.
• Tier3: 20%.
• Tier1: three working days.
• Tier2: four working days.
• Tier3: seven working days
Missing/Damaged to Compensation24 hours
Holding area24 hours more than 24SAR 2.5 Per. Day


  • Clients who are using their own packaging to ensure enough stock available all the time. Otherwise Salasa will pack your order/s with Salasa packaging without pre. alert.
  • Salasa will not dispatch any order with missing AWB details. To avoid this issue, you will have to make sure that all AWB details are correct. 
  • Salasa will not dispatch international order/s without invoice. To avoid this issue, you will have to share the invoice with your account manager.  

Grow with Salasa

As your growth partner, we are here to assist you every step of the way. Contact us today and find out how we can begin this journey together.

Get Started