Salasa
Everything you need to know

 

Communication Channels

Description: This section will illustrate how you should communicate us to answer inquiries or solve any type of issues.  

Procedure:

  • To ensure high quality of service, clients will have two channels to raise any issue/s. 
  • Once client raises the issue our CS team will convert it to a ticket.
  • Our CS team will assign the ticket to the related party depending on the nature of the issue. 
  • Account manager will receive the ticket and solve the issue.
  • Operation team will assign the ticket to the related department depending on the nature of the issue. 
  • Operation team will receive the ticket and solve the issue.

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